WARRANTY & RETURNS
Warranty & Return policy
We want you to have the same confidence in our products that we do! All TXC Holsters products are backed with a limited-lifetime warranty. If your TXC Holster product fails during normal use for any reason, we will repair or replace that item free of charge. This warranty is strictly limited to the purchasing customer or direct gift recipient. A copy of your order invoice, whether from TXC Holsters or one of our authorized dealers, is required for warranty fulfillment.
We do ask that you use common sense when using our product. Kydex is formed with heat, so if you leave your holster in a hot car/on the oven/etc. and it melts, that isn’t covered.
Hardware (Screws, rivets, washers, etc) is not covered under warranty. Please apply blue Loctite to your hardware once you have it set up to your individual preference, to keep them from coming loose. In the event that you lose a component, individual hardware kits are available to purchase from our online store.
Cancelation / Return Policy
Build your Own Holster Returns. **TXC Holsters "Build Your Own" holsters are custom made to your exact specifications and are not returnable.** Please be sure your selections are correct before placing your order. Orders may be canceled / changed if we receive your request in writing, via email, within 48 hours of placing your order. Please include your name, address and phone number, along with your order number and reason for cancelation / changes . Requests should be emailed to: firstname.lastname@example.org We will not accept cancellations or changes for "Build Your Own" holsters after the 48 hour grace period.
Quick Ship Holster Returns. TXC Holsters will honor returns of Quick Ship holsters (within a 30-day window from delivery) from customers who have purchased directly from TXC Holsters, but only when combined with proof of purchase and after receiving authorization from a customer service team member. Items purchased from TXC Holsters may only be returned by the original customer or direct gift recipient. TXC Holsters reserves the right to review the returned items (i.e., via pictures) before beginning the return process of those items. In the event that the order was fulfilled as placed, the customer is responsible for shipping the items back to TXC Holsters. Original shipping charges will NOT be refunded under any circumstances. Gear that has been used, manipulated, is dirty or missing parts may NOT be accepted for returns or exchange and will be returned to the customer promptly, only if the customer pays for return shipping.
**Tips/Donations are non-refundable.
If TXC Holsters made a processing error during the fulfillment of your order or there is a manufacturing defect in workmanship, we will work diligently with you to correct the problem in a timely manner. NOTE: Processing errors include but are not limited to: receiving the wrong model or color, etc.
To initiate the return, the customer must:
- Contact TXC Customer Service via email within 30 days of delivery
- Please include name, order number, order date, reason for return, desired solution, etc.
- TXC Holsters will reply to the customer (in a timely manner) via email for more information/direction
- Customer Service will troubleshoot if possible, and will provide the customer with a Return Merchandise Authorization number (RMA) and return shipping instructions via email if necessary.
TXC Holsters reserves the right to refuse items returned without prior communication or authorization. TXC Holsters will NOT refund purchases made through unauthorized dealers and reserves the right not to deny support on items purchased through unauthorized dealers (i.e., Tacswap, Ebay, Amazon, etc.).
**Overstock holsters and apparel are not included in our return policy and will not be accepted. We also do not accept returns of individual components and hardware (clips, washers, screws, steady flex kits, helix kits, etc.)